Communication skills – the magic pills
Here’s a clip from an email sent by a customer to one of my clients: “…Uncomfortable in the dark” What does it mean? Her customer was telling her that he needs to hear from her about what’s going on. Ouch! Time to brush up on those communication skills. Right?
This subject came up in a client meeting today. We talked about how clients expect value content from the beginning. And even though you can’t control all the expectations, especially when other services are involved, you CAN communicate.
Communication skills are caring skills.
Your clients or customers need to feel secure. They need to believe they can trust you. And they want to be sure they made the best choice when they hired you. When you don’t fill them in on the processes, or you don’t reply quickly enough (or sometimes at all) to their questions and concerns, you bend or break that trust. And sometimes you can’t get it back.
Let’s face it. Obstacles are everywhere. (Of course, sometimes those obstacles are actually solutions.) And most people don’t like it when they face those challenges. So, it’s crucial to be a solution and not just another obstacle for your clients or customers. When you’re not, don’t be surprised when people cancel contracts with you. Or when they give you poor reviews. And they certainly won’t be referring you to anyone. Again…Ouch!
But the good news is…you can avoid a lot (or just about all) of that with excellent communication skills. Doesn’t take that much to anticipate what your clients might be going through. And it also doesn’t have to take much to set up your process to help them with it.
That’s where my RondaReady online business coach CRM system comes in. It’s packed full of ideas and strategies to help you be exceptional. And to help you keep those communication lines wide open. In other words, to help you…
When you’re really, really ready to get ready, get RondaReady