I got an email from a guy (pretty well known) in the business and entreprenuer marketing world. And he talked about what makes for exceptional customer service. And he shared a story about his recent experience at a veterinarian’s office when he took his 16 year old dog for a checkup.
Have you had this kind of exceptional customer service at your vet’s office?
He said, even though he hadn’t seen the vet in years, the vet spent a lot of time with him. Around 45 minutes in fact. And the vet asked lots of questions about his dog. But as he did, he’d give the dog some low calorie treats to keep her calm. And it worked because his dog behaved the whole time.
And the guy who sent me the email said, “Do you think I was so concerned with how much this doggie visit was gonna cost? I mean, he’s feeding my dog low calorie treats, asking and answering questions, and providing a thorough examination.”
And isn’t that how you’d like to feel when you’re dealing with a vet? Or human doctor? Or mechanic, grocery store clerk, restaurant server, or you name it? Sure, there’s nothing like someone who takes their exceptional care and concern for their fellow human being and applies it to customer service.
I remember a quote (wish I could remember who said it) that sums it up nicely. “If you want to make more money, just be of more service.”
And you can do that with ease when you have a system that helps you automate a lot of your work. A system that helps you organize your work, your day, your business to the point where you’re a business building dynamo.
And a system that helps you do all this saves you Tons of Time (cue the booming, echoing voice).
That’s what I’m talking about next week in RondaReady UNversity. Time.
And not just time, but how to manage it. Or how I prefer to call it: schedule control. Why just manage when you can control your time? Right? When you’re in control, you can be the master of exceptional customer service.
But here’s the deal. The deadline to enroll in my monthly RondaReady UNversity…and be in time for the first one in February…is January 31st. After that, you’ll be too late for February’s session. You could still enroll, but you’d have to wait for the next class in March.
For hands-on how-to coaching on how to build your business better and faster with a proven system, monthly tuition is only $15. Remember, tardiness won’t be tolerated. You can cancel anytime. But dropouts will drop out forever.
Join today, and Get Ready to Be Ready and be the highly organized CEO of your own business, and…