Would you like to be getting more clients?
If you’re a small business owner…especially one who’s just starting out…your knee-jerk reaction might be, “Duh! Of course.” But maybe getting more clients isn’t necessarily the best thing for your business. And I don’t know that for a fact since I don’t know you or your business. But for a lot of small business owners, it’s not always the solution to their problems.
Getting more clients could mean getting more headaches.
Because some small business owners haven’t set up a system to properly serve their current customers. And as a result, their customer service is mediocre, at best. And a business killer at worst.
A friend of mine recently took his car to a repair shop to have the brakes fixed. And the shop is reputable, been in business a long time, and they do good work. But after my friend dropped off his car early that morning, he didn’t hear a word from the shop all the rest of the day. And even by 11 the next morning, he still hadn’t heard anything about what the car needed. Or how much the estimate would be. Or anything at all for that matter. Do you think my friend was ready to give a glowing review. Certainly not.
Compare that with a recent story I shared about my experience with a car repair shop. Here’s a little of what I wrote about it…
“My car was making a weird noise as I took off for my first appointment this morning. So, I called Integrity. They booked me an appointment. And I actually got there early. But they went ahead and took me in early. And they looked over my car quickly, repaired it, and had it out in no time. Even better than that, they clearly explained to me what the problem was. And what it took to make the repair. And, like I said, it was all in record time. That was awesome because I had such a busy day ahead of me.”
Obvious difference. Right?
See what I mean? Which one of those shops do you think should be getting more clients or customers? Shop two…hands down. Because shop one hasn’t mastered the art of customer service. And what is customer service other than relationship building? And building better relationships is the number one way to attract and secure more clients. More business because you provide more service.
But too many business owners don’t work on those relationship skills. If you’re honest with yourself, and you see your customer service has room to improve, don’t focus on taking on more business. Focus on serving the business you already have…better.
And my RondaReady business coach CRM system can help you automate and delegate a lot of the day-to-day operations. That way you can focus on being the shining star your clients and customers will want to give their business to again and again.
So, when you’re really, really ready to get ready, get RondaReady and…