The other day I was on my way to…well, it doesn’t matter, you don’t care about that. But on my way I heard a song by U2…Out of Control, by U2. And I haven’t heard that in for-Ever. And it made me think (as you know, this is how I am) how sometimes when you or your clients feel out of control, something’s off. Something in the process of buying or selling products and services.
The lack of consistent, predictable communication makes you feel out of control.
I mean, who doesn’t wanna feel like you’re in the know? Right?
And I don’t wanna pick on contractors. But a lot of times, in that profession, we consumers feel a little out of control. You know what I mean. You don’t know when they’re coming back. Or when they’ll arrive. And so often they don’t let you know where and when materials will be dropped off.
As a professional business owner, these are things you need to consider. Not only HOW you do your work. But also in how you communicate the process to your clients and customers. People wanna be kept in the loop. Don’t you feel that way, too?
And as long as people understand what the process is, they don’t feel left out. They don’t feel out of control. And they feel like you care. Why is this so important?
Because this is how you get repeat and referral business.
Plain and simple.
You deliver beyond expectations. And you can do that by creating customer relationship workflows ahead of time. It’s part of your System for keeping the lines of communication clear and open.
And that’s your extra value-added touchpoints. And, believe me…they’ll set you so far apart from your competitors you almost won’t have any competitors. Because most of them won’t do this.
So, in April’s monthly RondaReady UNversity I’m teaching my eager subscribers how to set up those extra value-added touchpoints. Those customer relationship workflows.
If you’re not already signed up, old man deadline is breathing down your neck. And he’s whispering in your ear, “Tomorrow…tomorrow…March 31. You won’t be able to get in April’s class after tomorrow. And April’s class is the day after tomorrow.”
Can you hear him? Good. Don’t delay. Get this hands-on how-to coaching to help you build your business better and faster with a proven system. And monthly tuition is only $15. Fifty cents a day.
But remember, tardiness won’t be tolerated. You can cancel anytime. But dropouts will drop out forever.
So, join today, and Get Ready to Be Ready and be the highly organized CEO of your own business, and…