Renee always wondered why so many people made such a big deal out of first impressions. Because she believed that a person’s body of work or daily commitment could, should, and would always outshine a single brief encounter.
But one brief encounter took her skepticism for a spin.
Renee had just launched her dream café in a small, seaside town. She painstakingly curated every detail of her menu and the café’s interior. And she was convinced that all the charm and quality would draw customers in for a look. Then, of course, they’d wanna stay. And come back often. That was the plan.
On the grand opening day, Renee was all hustle and bustle. And she made sure everything was perfect. But just as Jane, an influential food blogger, walked in Renee spotted a slight spill on a the table where Jane was seated. And Renee was horrified. How could they all have missed it?
“Calm down,” she told herself. “Remember, one brief encounter isn’t the make-it-or-break-it-all.”
But, as it turned out, Jane wrote what she considered a constructive review. And it highlighted the spill and a couple of other oversights. She mentioned that she thought the food was delicious. But some parts of the experience had left a bit to be desired. And that had set the tone for Jane’s visit and review.
So, for the next few weeks after the opening, Renee’s café traffic was lukewarm at best.
But she decided to learn from her experience with the restaurant critic.
And she went out of her way, every day, to make sure all other customers would experience the best first impression possible. And that way she could win them over with ambiance, delicious food, and great customer service. Then, that first brief encounter could be so much more.
Not long after, her café became a go-to destination for locals AND tourists. Renee was redeemed.
Yeah, first impressions aren’t always face-to-face meetings.
In fact, someone’s first brief encounter with you and your business could be through your website’s landing page. Or your email form. Or your the message to your voicemail.
And since there’s a variety of ways to make a good first impression, it’s a good idea to keep your business cohesive on a smooth-running hub.
My RondaReady System Hub could be the one to help you build your business better and faster when you set it up right and put it to work for you.
Book a time for us to talk and find out more.
Here’s your link to get started.
https://crm.rondaready.com/Form.aspx?Key=3147FF6FB2C3E598843A843E76118152
Stay Ready,
R.O.N.D.A.
Responsive Organized Nonstop Digital Axis