Nick (not his real name) was once overwhelmed with the daily grind of manual number crunching for his small business. Sales reports, expense tracking, and payroll consumed too many hours every week. And that cut … Read the rest…
Category Archives: customer service
Renee always wondered why so many people made such a big deal out of first impressions. Because she believed that a person’s body of work or daily commitment could, should, and would always outshine a … Read the rest…
Rachel (not her real name) had always been a dedicated employee. And she was well-liked and respected by her co-workers. And even admired by her supervisors. But none of that helped her escape getting booted … Read the rest…
Elena had always dreamed of sharing the rich flavors of her Italian heritage with the world. So, after years of saving and planning, she finally opened “Mama Mia Mobile.” It was her pride and joy, … Read the rest…
Once upon a time there lived a young boy named Riley (not his real name) who grew up next to a roaring river in Colorado. As soon as he was old enough, his father took … Read the rest…
In Rivertown, Sam’s Auto Repair was more than just a place to fix cars. In fact, one local described it as a sanctuary where quality repairs, passion, and community spirit converged. And most of that … Read the rest…
Don’t get more clients! Because getting more clients could mean getting more headaches. I bet you didn’t expect me to tell you not to get more clients. But, if you’re a certain kind of business … Read the rest…
What do planes, trains, and automobiles have in common? And I mean besides all of them being a method of transportation. OK, for the sake of getting to the point, we like them more when … Read the rest…
The first 90 days with the R word. Is that even do-able?
They say the first 90 days in a relationship are the most crucial. And they say that’s also the most crucial time for a new business. They even say that about new cars. And new … Read the rest…
It’s that time of year again, already. And can you believe it? There are some business owners and entrepreneurs who actually take vacations. Are you kidding me? And they come up with the wildest vacation … Read the rest…