I’d like to share some client appreciation with you. A couple of years ago, on the way to a client appointment, I heard a weird noise in my car’s engine. So, I called Integrity Auto Repair here in Colorado Springs (no, this isn’t a commercial or affiliate link thing). And they booked me an appointment, for that morning, even as I drove toward their shop. I got there earlier than my scheduled appointment. But they took my car in anyway.
Then they diagnosed it quickly, repaired it, and had me in and out (hmm, suddenly I crave a burger) in no time. Even better than that, they gave me a clear explanation of what the problem was. And what it took to repair it. And, like I said, it was all in record time. That was awesome because I had such a busy day ahead of me.
And that’s a client appreciation story because Integrity Auto Repair is a client.
But I know, from experience (and other similar stories), they’re like that every chance they get. So, compare my experience with them to this other auto repair shop story from another guy I know.
He took his car in to have the brakes fixed. And the shop has a good, long-standing reputation. And they do good work. But after my friend dropped off his car he didn’t hear a word from anyone at the shop all the rest of the day. And, even by 11 the next morning, no word from anyone about what the car needed. Or how much the estimate would be. Or anything at all for that matter.
So, do you think my friend was ready to give a 5 Star review? Hardly.
See what I mean? Which one of those shops do you think should get more clients or customers? The first one, right? Because they understand how customer service is about relationships. Because better relationships is the number one way to attract and secure more clients.
Better customer service = more customers = more money.
But too many business owners don’t work on those relationship skills. If you believe your customer service has room to improve, focus on how you can better serve the customers you already have. Don’t take on any more until you figure this part out. Client appreciation won’t happen till you make it happen.
By the way, my RondaReady System can help you automate and delegate a lot of the day-to-day operations. And that can help you focus on giving your clients and customers the 5 Star treatment. And they’ll probably share 5 Star reviews about you with everyone they know.
Invest in the RondaReady System at the link below. If you’re not Ready yet, click or tap the second link and let’s stay in touch so I can answer other questions you might have.
Stay Ready,
Ronda
https://coaching.rondaready.com/collections