Don’t get more clients! Because getting more clients could mean getting more headaches. I bet you didn’t expect me to tell you not to get more clients. But, if you’re a certain kind of business … Read the rest…
Tag Archives: customer service
If you live in Florida right now, you might understand this better than the rest of us. And if you don’t, imagine living somewhere nice one day and the next day it’s underwater. The disaster … Read the rest…
I’d like to share some client appreciation with you. A couple of years ago, on the way to a client appointment, I heard a weird noise in my car’s engine. So, I called Integrity Auto … Read the rest…
Every day I either see or work with business owners who give more than required. Like a mechanic who goes the “extra mile” to get a car repaired fast. Or the dog trainer who meets … Read the rest…
What does your smartphone have in common with your customers and clients? If you said phone numbers, give yourself a B. But if you’d rather get an A, then consider this answer. Your smartphone should … Read the rest…
This morning I remembered how a client of mine told me she didn’t “have a clue” what customers want from her next. So, I suggested she take a survey. If you wanna know what customers … Read the rest…
There’s more than one kind of line. And most people don’t like most lines. Right? But the kind that pretty much everybody DOES like are those open lines of communication. Because everybody likes to feel … Read the rest…
He knew he needed to spend some research and development time on his business. But he just couldn’t seem to find the time because he had too much…well…too much business. In fact it felt like … Read the rest…
I got an email from a guy (pretty well known) in the business and entreprenuer marketing world. And he talked about what makes for exceptional customer service. And he shared a story about his recent … Read the rest…