Yo! You got customer relationship skills?
If you wanna get something out of a relationship, you gotta put something into it. And that goes for your business. In fact, your business can’t live without you having (or getting) some serious customer relationship skills. Here’s an example of what I’m talking about…
As I talked with one of my clients today he mentioned some of his “lower performing customers” The way his business is set up, he makes money when they make money. And he said some of them aren’t adding much to his bottom line.
As I listened, I noticed there was a lot of talk about “them”. But he didn’t talk about what he was adding to the relationships. So, I just asked him outright, “What are you putting into the relationships?” I know he has a lot of customer relationship skills from his days as a salesman. But I wanted to find out if he was using any of them. Like I said, if you want something out of a relationship, you gotta put something in.
Customer relationship skills are all about helping.
I asked my client if he was providing some value by offering advice, suggestions, or tips to help them advertise his product. His quiet answer was…
“No.”
So guess what he’s gonna do now? Build a nice list of great tips for his customers to help them in their business. The best part of doing that extra work is how he’ll benefit directly, too. Remember…he makes money in his business when his customers make money in theirs. I’ve mentioned it before…in fact, I talk about it a lot…helping others get what they want is the essential way to get what you want.
And that’s another big reason I developed the RondaReady all-in-one online business coach CRM system. To help you get what you want. A successful business on your terms that can help you make more money, save more time, and have more freedom. And help you…
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