Don’t get more clients! Because getting more clients could mean getting more headaches.
I bet you didn’t expect me to tell you not to get more clients.
But, if you’re a certain kind of business owner or entrepreneur, and you DO get more clients, it might not go so well. Because some small business owners (hopefully not you) haven’t set up a system to properly serve their current customers or clients. And as a result, their customer service is mediocre, at best. And a business killer at worst.
Please tell me that’s not YOU.
A friend of mine recently took his car to a repair shop to have the brakes fixed. And the shop is a well-known establishment in his home town. The owner has been in business a long time. And they do good work.
But after my friend dropped off his car early that morning, he didn’t hear a word from the shop all the rest of the day. And even by 11 the next morning, he still hadn’t heard anything about what the car needed. Or how much the estimate would be. Or anything at all for that matter.
Do you think my friend was ready to give the repair shop a glowing review. Absolutely not.
Now, compare that with a story I shared about my experience with a car repair shop. Here’s a little of what I wrote about it…
“My car was making a weird noise as I took off for my first appointment this morning. So, I called Integrity. They booked me an appointment. And I actually got there early. But they went ahead and took me in early. And they looked over my car quickly, repaired it, and had it out in no time. Even better than that, they clearly explained to me what the problem was. And what it took to make the repair. And, like I said, it was all in record time. That was awesome because I had such a busy day ahead of me.”
See what I mean?
Which one of those shops do you think should get more clients or customers?
Yeah, shop two. No contest.
Because shop one forgot about customer service. And customer service is like have a secret weapon or super power these days. Because it’s the most affordable way to build relationships. And building better relationships is the number one way to attract and get more clients.
Better service equals more business. Simple.
But too many business owners don’t work on those relationship skills. If you’re honest with yourself, and you see your customer service has room to improve, don’t focus on getting more clients. Focus on serving the ones you already have, better.
As it just so happens, my RondaReady Business Hub can help with that. And it’ll cost you much less than hiring a person (or persons) to do all it can help you do. From time management to customer attraction and retention to a full-blown operations manual.
And plenty more, too.
But it’s not for everybody.
Because it’s not free. And it doesn’t magically change things overnight.
But it’s a system that DOES work. My clients, who are no longer “doing it all,” are proof of that. I love to help go-getters get where they wanna go in life. So, I focus on niches where there’s committed interest. If that sounds like you, find out more about what a personalized hub can do for you. Here’s your link:
https://crm.rondaready.com/Form.aspx?Key=3147FF6FB2C3E598843A843E76118152
Stay Ready,
R.O.N.D.A.
Responsive Organized Nonstop Digital Action