There’s more than one kind of line. And most people don’t like most lines. Right? But the kind that pretty much everybody DOES like are those open lines of communication. Because everybody likes to feel like they’re being heard. Who could argue with that?
But lines of communication don’t just magically appear.
They have to be created. And maintained. Some say nurtured. Doesn’t matter. The point is, you gotta stay in touch or risk losing a lot more than “touch.”
A couple of years ago I mentioned how one of my clients got an email from a customer who said, “______ uncomfortable in the dark.” I left the first part blank to protect my client’s privacy. But there are any number of scenarios you could use to fill in the blank. And none of them would be good.
But what did it mean? Her customer needed to hear from her about what’s going on. And even if things weren’t going well, it would have been so much better if she kept those lines of communication open and flowing.
Even though you can’t control all the expectations, especially when other services are involved, you CAN communicate. Because communication is a way to show you actually care.
Your clients or customers need to feel secure.
And they need to believe they can trust you. Because they wanna be sure they made the best choice when they hired you. So, when you don’t do your best to answer their questions and concerns, you bend or break that trust. And sometimes you can’t get it back.
When you make yourself scarce, accidentally or on purpose, don’t be surprised when people cancel contracts with you. Or when they give you poor reviews. And they certainly won’t be referring you to anyone. And can you blame them? Would you refer people you care about to someone like that?
But the good news is…you can avoid a lot of that with open lines of communication.
If you pay attention, you probably understand what your clients might be going through. Or at least you can empathize. So, let them know that. And it’s so simple to set up a system to help you stay on track. In fact, with my RondaReady System, you don’t have to start from scratch. I’ve done oodles of the hard work for you.
My System is packed with ideas and strategies to help you be exceptional. And to help you keep those communication lines wide open.
But I don’t recommend you buy my proven, business-building System.
Unless you’ve already got enough clients and business to pay for it. Because it’s a significant investment. And I prefer that YOU don’t pay for it. I only want you to buy it if your sales and profits can (and will) pay for it.
If that’s not you, yet, then sign up for my free daily emails. That way you and I can stay in touch (see what I did there?). And you’ll have lots of opportunities to get to know me better. That way you’ll see I truly DO wanna help you Get Ready, Be Ready, and Stay Ready. The link to get my emails is below.