I got an email from a guy (pretty well known) in the business and entreprenuer marketing world. And he talked about what makes for exceptional customer service. And he shared a story about his recent … Read the rest…
Tag Archives: customer first
So, how much would a proven, automated follow-up system help you in your business? Well, I’ve heard, from a lot of you, that you struggle with follow up. You work so hard to get people … Read the rest…
Dial in some clear focus If you’re a business owner (or you wanna be one), you’d probably like some advantages over your competition. Right? Well, I sure hope you do. Because it’s a competitive world … Read the rest…
First impressions last Let’s talk about how to be ready when opportunity knocks. Because I probably don’t have to tell you how first impressions last. Or do I? I hope not. First impressions last … Read the rest…
And the survey says… Remember the Family Feud show? Way back when, Richard Dawson would point to the big lit up answer board and yell, “Survey says!” And then the contestants would find out if … Read the rest…
Customers come first. Or do they? Of course, if you’ve been in business for any time at all, you’ve heard the old sayings. Customers come first. Or, the customer’s always right. Or, visualize your ideal … Read the rest…
Who doesn’t appreciate some Customer Appreciation? Attaboys or attagirls. Who doesn’t love ’em, right? There’s just something about being told good things about yourself that puts you on a whole new level for the day. … Read the rest…
Communication skills – the magic pills Here’s a clip from an email sent by a customer to one of my clients: “…Uncomfortable in the dark” What does it mean? Her customer was telling her that he … Read the rest…
Overflow isn’t always a good thing A couple of different clients of mine were talking about car problems the other day. One of them was talking about an issue he had with his car on … Read the rest…